DISCLAIMER/ TERMS AND CONDITIONS – Callahan’s Lodge
Terms and Conditions for using and viewing Callahan’s Lodge and Restaurant Website
These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Callahanslodge.com accessible at https://callahanslodge.com/ and Callahanslodge.net, our booking site.
These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Minors or people below 18 years old are not allowed to use this Website. If they do, they require parents’ permission.
In these General Terms of Business, the following words shall mean:
In these General Terms of Business, the following words shall mean:
Lodge – Callahan’s Lodge and Restaurant;
Client – the person, firm or company making a booking or staying at The Lodge;
Company – means the Callahan’s Lodge Limited;
2. APPLICATION OF TERMS
2.1 These terms apply to all bookings to the exclusion of all other terms and conditions except to the extent that specific terms apply for a particular booking and have been signed in writing by an Authorized Representative of the Company.
2.2 Confirmation of a booking by the Client is deemed acceptance of these terms.
2.3 The term Client and Guest shall be used interchangeably in the Terms of Business and reference to any one of them shall be deemed to include reference to the other.
3.1 The Lodge offers different rates like, but not limited to: Rack Rates, OTA, Standard Rates, “Day-of” Rates, Package Rates and Advance Purchase Rates (APR). Some and various rates are discounted rates and payment in full is required at the time of booking. Bookings made with an OTA and/or APR rate are non-refundable, even in the event of a cancellation or no-show. More information can be found below in our cancellation policy.
3.2 The Lodge reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. Secure your rate by purchasing, or making a reservation with the Lodge or via an OTA. Purchased rates should not change after purchased.
3.3 After such dates, prices may only be altered to reflect a change in the rate of Taxes or for any other reason outside of the control of The Lodge, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost. Remember, Travel Insurance might cover these changes.
4.1 All rooms and prices offered by The Lodge are subject to availability and the discretion of The Lodge staff.
4.2 Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price where the Client requires such rooms.
5.1 Bookings must be guaranteed for the first night’s accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of The Lodge, full prepayment may be required. At least 3 working days are required to process credit and debit card payments and 5 working days to process check payments.
5.2 If you do not have a prepaid booking, and you will be paying upon arrival, you will be required to provide Callahan’s Lodge and Restaurant with a credit card which will act as a guarantee for payment. By providing us with your credit card you accept that payment for your stay might be taken by the hotel from that card upon check-in. You also accept that Callahan’s Lodge and Restaurant may, at its discretion, per-authorize your card to check its validity.
5.3 Callahan’s Lodge and Restaurant reserves the right to cancel bookings, without further notice, if a guarantee is not provided, or if the card provided is not valid.
5.4 The Book Direct Benefits is a special offer which entitles qualifying guests, who book directly on the Callahan’s Lodge and Restaurant website and Booking Engine, to complimentary services which are provided by Callahan’s Lodge and Restaurant . The voucher has no cash value and cannot be used to pay for other services and cannot be exchanged for cash or for other services other than those indicated on your voucher. All vouchers are dated and expire upon you checking out of the hotel. The voucher is non-transferable and can only be used by the voucher holder as indicated on the voucher.
4.5 Any agreements or vouchers for the Book Direct Benefits can only be redeemed in full and no change will be given. Your voucher must be handed over to a member of staff when the voucher is redeemed. No refund is issued for unused vouchers. Callahan’s Lodge and Restaurant is not responsible for lost, stolen or destroyed vouchers, it is not the responsibility of Callahan’s Lodge and Restaurant to provide a replacement. The voucher holder should contact the hotel reception immediately upon discovering that their voucher has been lost, stolen, or destroyed.
6. ARRIVAL AND DEPARTURE
6.1 Bedrooms are usually available from 4 PM local time on the day of arrival. However, The Lodge is not in any way obliged to make bedrooms available to Clients at this time.
6.2 Departure is by 10 AM local time. Failure to check out by 12 AM local time will entitle The Lodge to charge an additional fee.
6.3 Where possible, at times of high demand when bedrooms are not available at the check in time, Clients may check in to The Lodge and use available The Lodge facilities, subject to any rules and restrictions in place at The Lodge in respect of the use of such facilities, including but not limited to opening times, supervision of children and infants etc… whilst the accommodation is being prepared.
6.4 Clients who are aware that they will be arriving at The Lodge before 4 PM local time should inform Reception prior to arrival, however, The Lodge cannot guarantee that bedrooms will be available at the time of arrival before 4 PM unless booked from the previous day.
7. CANCELLATIONS, AMENDMENTS AND NON-ARRIVALS
7.1 Depending on the agreement made, the means in which the reservation was made or the packages purchased, there can be no charge, and most deposits paid will be returned, if a guaranteed reservation is canceled prior to 30 days before the reservation date, except to the extent that specific terms apply to a particular booking. The Lodge can also charge any other extras and add-on services.
7.2 In the event of non-arrival or cancellation 30 days prior to the scheduled day that the Client is due to arrive at The Lodge and where the booking has been guaranteed, a charge equivalent to scheduled accommodation at the established rate at which the reservation was made will be levied. Normal terms of payment apply to these charges.
7.3 The Lodge reserves the right to offset any amount payable for such cancellation against the Client’s credit or debit card without prior notice or the approval of the Client, where applicable.
7.4 If The Lodge cancels before 12 noon local time on the scheduled day of arrival, The Lodge’s liability to the Client will be no greater than the amount paid by the Client in respect of the booking.
7.5 If The Lodge cancels the booking after 12 noon local time on the scheduled day of arrival, The Lodge’s liability will be limited to the charge for one night’s accommodation at The Lodge’s rate which applies at the time that the booking was made.
7.6 In the unlikely event that The Lodge does not, for any reason, have the required number and types of rooms available as per the booking, the Company reserves the right to relocate the Client to an alternative hotel of a similar standard in the same locality. The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall at the Company’s discretion be paid by the Company. The acceptance of this alternative accommodation by the Client (which does not release the Client from its obligation to make payment to The Lodge in respect of the booking) shall be in lieu of all other liabilities or obligations which are hereby expressly excluded. The Client acknowledges that neither the Company nor The Lodge accept any liability for any loss or damages suffered by or caused to the Client in consequence of the relocation of the Client.
7.7 Within the 30 day period prior to the scheduled arrival date, a $25.00 charge will be applied to a reservation for making any changes to the reservation. If there is a disruption or a need to cancel, we suggest that Clients purchase or use they existing Travel Interruption insurance to refund their losses and to cover the Lodge’s financial requirements.
7.8 Cancellations and Amendments for bookings made online via a third-party booking agent or OTA, are directed to address these issues directly with the OTA or third-party booking agent. When the booking is confirmed, a reservation number and access code should be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or Amendment.
7.9 All Advance Purchase (APR) bookings are paid at the time of the booking being made and are non-refundable and cannot be canceled or modified. In the event of a no-show or cancellation, even due to events outside or your control no refund will be made. You may wish to take out a travel insurance in case you need to cancel your reservation, or if you are otherwise unable to travel. Or Callahan’s will charge $25 per requested change.
7.10 Concerning early departure, if you wish to shorten your stay after you have checked-in at the hotel you must inform the hotel reception at least 48 hours prior to your departure. No refund is made for bookings within the 48-hour window, and no refunds are made for pre-paid, OTA or APR bookings.
7.11 It is the responsibility of the guest to inform the hotel of their non-arrival, even in a case of force majeure or other events outside of your reasonable control. If the hotel is not informed with at least 30 days notice a late cancellation fee will be charged as described above.
8.1 Settlement of the bill in full, less any advance payments, must be made prior to departure from The Lodge.
8.2 Upon arrival The Lodge reserves the right to request pre-authorisation of the Client’s credit or debit card or, where payment is to be by cash, request the client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.
8.3 Specific major credit and debit cards are accepted. OTA and third-party booking agents accept various payment methods. In general, Personal and Company checks are not accepted without prior clearance. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by The Lodge of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.
8.4 All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify The Lodge within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.
8.5 The Lodge may charge interest per year on any outstanding balance before and after judgment.
9.1 Children aged 15 years and under must be accompanied by a responsible adult at all times to ensure that the children’s behavior is appropriate for other guests within The Lodge.
9.2 At the discretion of The Lodge, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
10. ROOMS FOR DISABLED GUESTS
10.1 A number of hotels offer modified facilities for use by Guests with disabilities. Guests with specific requirements and needs are encouraged to contact the front desk prior to arrival and/or making a reservation to confirm that the Lodge can facilitate the client’s requests. As needs do vary, Guests are requested to check with The Lodge. With prior notice, the Lodge’s staff will do their best to accommodate Guest’s needs. However, without prior notice, the Lodge is not liable and can not be held accountable for not being prepared to assist with such needs. Please, contact the front desk with any requirements, needs or expectations prior to arrival.
11. DOGS AND OTHER PETS
11.1 Dogs are allowed on the premise
12.1 The Lodge reserves the right to judge acceptable levels of noise or behavior of Clients, Guests or representatives, who must take all steps for corrective action as requested by The Lodge.
12.2 In the event of failure to comply with management requests, The Lodge may terminate the booking, stop any event immediately and / or ask the Client to vacate The Lodge premises immediately without being liable for any refund or compensation.
12.3 All bedrooms at this Hotel have been designated non-smoking. Should you choose to smoke any substance in a room The Lodge reserves the right charge Guests, Clients and Companies $150.00 to cover the cost of cleaning the room and for the disruption caused.
13. RIGHT OF REFUSAL
13.1 The Lodge reserves the right to refuse a Client, Guest or representative entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
13.2 Callahan’s Lodge reserves the right to cancel bookings believed to be fraudulent, or are not in line with our terms & conditions or local law.
13.3 Callahan’s Lodge reserves the right to cancel bookings if payment is not made for bookings when payment is required.
13.4 Callahan’s Lodge and Restaurant reserves the right to cancel bookings if you breach our contract in any other material way.
13.5 Callahan’s Lodge and Restaurant reserves the right to cancel your reservation if an event outside of our control will make it impossible for us to make your room available to you including, but not limited to, industrial action, fire, flooding, failure of power and electrical supplies, or force majeure.
14.1 It is the policy of The Lodge not to discriminate on the grounds of race, color, nationality, religion, sex, marital status, age, ethnic origin or disability.
14.2 Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and The Lodge may, without incurring any liability to the Client, remove from The Lodge any person or persons offending against this policy.
15. EXTERNAL PURCHASES
15.1 If wines, spirits, beers or food are brought into The Lodge or restaurant by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of The Lodge and for which a charge may be made by The Lodge.
15.2 Contact the Lodge if you intend on bringing in personal wines, spirits, beers and other drinks.
16. COMMENTS AND COMPLAINTS
16.1 Any comments or complaint regarding The Lodge should be made to the General Manager and/or Staff at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to The Lodge’s General Manager. The Lodge will do what it can to accommodate Guest concerns. The Lodge is not liable for any issues not expressed directly to a Manager during the time of stay or visit.
16.2 The Lodge can not address issues after the fact. Negative reviews and comments are informative however the Lodge is unable to address them or accommodate for them after the fact. Please dress issues as soon as possible. Please visit us a second time to confirm that the Lodge has addressed your issues or concerns. The Lodge is not liable for any issues that did not get reported to a manager.
16.3 The Lodge encourages positive reviews be posted to our review and social media sites. Preferred sites are Facebook, Yelp and Google My Business.
17. STATUTORY REQUIREMENTS
The Lodge is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
18.1 Other than for death or personal injury caused by the negligence of The Lodge, The Lodge’s liability to the Client is limited to the price of the booking.
18.2 Unless The Lodge is liable under the above condition 18.1, the Client indemnifies The Lodge from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
18.3 The Lodge will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
18.4 The Lodge does not accept any responsibility for the Client’s personal property nor those of its guests, employees, representatives, invitees or contractors including gifts, presents, seminar, conference, exhibition, or other corporate presentation material or such other items brought by the Client, its employees, Guests, representatives, invitees or contractors to The Lodge (cumulatively referred to as the “Client’s Property”). The Lodge may, at the request of the Client, provide personnel to assist in carrying, directing, placing, installing or setting up (as the case may be) the Client’s Property. The Lodge will not assume custody or control of such articles, which remain on Hotel premises at the owners risk. In such an instance, the Client acknowledges and accepts that the Client shall remain responsible for the Client’s Property and shall not hold The Lodge liable in any manner whatsoever.
18.5 The Client is responsible for any damage caused to the allocated rooms, its furnishings, utensils, fixtures and fittings and equipment in such rooms by any act, omission, default or neglect of the Client, its guests, employees, representatives, invitees or contractors and shall pay to The Lodge on demand the amount required to make good or remedy any such damage.
18.6 Clients should ensure that valuables are covered by the Client’s own insurance policy.
18.7 Clients must report any loss of or damage to their property immediately on discovery to The Lodge’s Management, and shall make themselves available to assist with any reports made by The Lodge to the police.
18.8 Clients shall not enter areas of The Lodge which are indicated as being closed to the public. The Lodge shall not be responsible for death, personal injury or loss or damage to property suffered by a Client and their Guests in such areas.
19. THIRD PARTY LIABILITY
19.1 Neither The Lodge, the Company accept any liability for services rendered by third parties and OTAs to Clients notwithstanding that such services may be arranged by The Lodge or the Company.
19.2 Any claim, demand, charge, suit or damages which may be incurred by the Client or their Guests (or any person claiming there under) shall be made directly with such third parties or OTA and The Lodge shall render all reasonable assistance in this regard.
The Client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money. Please ask about or purchase Travel Interruption or disruption insurance to protect everyone.
21. DATA PROTECTION
21.1 The information provided by the Client may be processed by the Company, and/or The Lodge for the purposes it has notified to the Data Protection Registrar. By confirming the booking, the Client consents to this processing of the information.
These terms will be construed in accordance with Oregon law and The Lodge and the Client submit to the non-exclusive jurisdiction of the Oregon courts.
23. INTERNET FACILITIES
Internet facilities are provided by third party providers. Where these facilities are available in Hotel, the Client acknowledges that there may be disruption to the connection without prior notice and The Lodge shall not be liable whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offense and in contravention of any license and will indemnify The Lodge and the Company against any claim, demand, suit, proceeding or prosecution arising therefrom.
24. WEBSITE INFORMATION
24.1 Callahan’s Lodge cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice. The website is dynamic and is constantly being updated.
24.2 Intellectual Property Rights. Other than the content you own, under these Terms, Callahan’s Lodge and Restaurant and/or its licensors own all the intellectual property rights and materials contained in this Website.
24.3 By posting content like, but not limited to, videos, images and reviews, the poster gives The Lodge permissions to use that content as the Lodge see fit, within accordance with the laws of the State of Oregon and U.S.A. Content can be reposted and used on other social media sites. The Lodge can edit and re-arrange content as needed for the use of posting on online or in other marketing material.
24.4 “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website or post on social media. By displaying Your Content, you grant Callahan’s Lodge and Restaurant a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. Callahan’s Lodge and Restaurant reserves the right to remove any of Your Content from this Website or social media at any time without notice.
24.5 You are granted limited license only for purposes of viewing the material contained on this Website.
24.6 No warranties. This Website is provided “as is,” with all faults, and Callahan’s Lodge and Restaurant express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
24.7 All prices are subject to change. OTA prices are not consistent or related to website, phone or in-person pricing. The Front Desk and other staff have priority over all pricing and packages. The only price that is guaranteed is the price paid for at the moment of booking a reservation.
24.8 Limitation of liability. In no event shall Callahan’s Lodge and Restaurant, nor any of its consultants, mangers, owners, staff, and employees, (listed here or not listed) shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Callahan’s Lodge and Restaurant, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
24.9 Callahan’s Lodge and Restaurant is permitted to revise these Terms at any time as it sees fit, and by using this Website and social media you are expected to review these Terms on a regular basis.
Callahan’s Lodge is committed to improving accessibility for all customers within our hotel and users of our Internet site. The company undertakes where possible to make all properties “reasonably compliant” to Guest needs and requirements. Please inform the front desk how the Lodge can be improved for future guests.
26. FORCE MAJEURE
26.1 Please note that even in the event of a force majeure the hotels cancellation policy still applies. A force majeure event can include, but is not limited to, industrial action, labor disputes or strikes, fire, volcanic or seismic activity, natural catastrophes, severe weather, flooding, or any other acts of God, failure of power, water and electrical supplies, or any other event outside of our reasonable control. Interruption insurance is your best protection.
26.2 Cancellations must be made in writing and confirmed by Callahan’s Lodge to be valid. If you cancel by telephone, please ask the hotel agent to send a cancellation confirmation and retain it for your records.
27. GIFT CARDS AND VOUCHERS
27.1 Callahan’s Lodge and Restaurant sells gift cards and vouchers which can be purchased at the hotel or through our central reservations office. Restrictions apply on when gift vouchers can be redeemed, please see your gift voucher for details.
Gift vouchers can only be redeemed in full, and must be redeemed when the booking is made. The same cancellation policy applies to bookings made with a gift voucher as with Standard Rate bookings. In case of a no-show, or a late cancellation, the gift voucher will be redeemed in full and will not be valid for reuse.
27.2 All gift vouchers are dated and expire 12 months from the date of issue.
Gift vouchers have no cash value and cannot be exchanged for cash, or used to pay for other services.
27.3 Callahan’s Lodge and Restaurant is not responsibility for lost, stolen or destroyed gift vouchers. It is not the responsibility of Callahan’s Lodge and Restaurant to provide a replacement. The gift voucher holder should contact Callahan’s Lodge and Restaurant immediately upon discovering that their gift voucher has been lost, stolen, or destroyed.
28. MAXIMUM OCCUPANCY OF ROOMS
28.1 Each room can accommodate maximum 2 pluses 2 children, or more with written approval. A maximum of 4 persons can be accommodated in rooms if an extra bed is booked, this includes children.
28.2 All extra beds are subject to availability. Extra beds can only be placed in certain rooms. Please inquiry about the availability of extra beds before making a reservation.
29. GROUP RESERVATION POLICY
We are happy to accept group reservations of all sizes at all of our hotels. We consider a reservation of 8 rooms or more to be a group reservation however, we might consider smaller number of rooms to be a group booking. We might also consider multiple smaller bookings made by the same reservation holder a group reservation. Group reservations, or reservations considered to be a group reservation, will have different cancellation policies and might be subject to prepayment.
You hereby indemnify to the fullest extent Callahan’s Lodge and Restaurant from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
The Callahan’s Lodge and Restaurant is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
33. ENTIRE AGREEMENT
These Terms constitute the entire agreement between Callahan’s Lodge and Restaurant and you in relation to your use of this Website and social media, and supersede all prior agreements and understandings.
34 CHOICE OF LAW
These Terms will be governed by and interpreted in accordance with the laws of the State of Oregon, U.S.A., and you submit to the non-exclusive jurisdiction of the state and federal courts located in Oregon USA for the resolution of any disputes.